Customer Service Specialist

Reference specialisation:

Sales & Marketing

Job Description:
Wyser is the international company within Gi Group in charge of searching for and selecting specialized middle and senior management.
Er are looking for a "Customer Service Specialist" for our Global client which active in Chemical industry.
  • Bachelors Degree preferably in Chemical Engineering
  • Worked in Chemistry for at least 3 years in a similar position
  • Effective and strong communication and persuasion competencies
  • Being job oriented and highly motivated, success oriented
  • Reliable, dynamic, team worker
  • Having analytical thinking
  • Proficient in English
  • New customer and/or material creation on tracking system
  • Tracking new orders from the Suppliers and uploading orders to tracking system.
  • Tracking new orders from the Customers and uploading orders to tracking system.
  • Arrange inland transportation to deliver the customer orders.
  • Upload all needed documents to ERP system.(MSDS ,COA)
  • Assist the sales team to achieve their goals and customer satisfaction.
  • Communicating with sellected Carriers for container availability and make bookings.
  • Spot shipment arrangement, in case needed.
  • Insure the timely movement of shipment from origin to destination
  • Make sure the department provides the support required by other departments and stations to maximize customer and vendor satisfaction and optimize profit.
  • Checking Shipping Instructions from Suppliers and other shipping documents. (Invoice, PL etc.)
  • Tracking actual arrivals with Carriers in case of ETA changes, asking for root cause from carriers and updating new ETA on tracking system.
  • Tracking Customs Clearance process with Customs Broker.
  • Sharing "Daily Status of Import and customers sales orders".
  • Following supplier payments and report it to financial department.
  • Daily problem escalation and informing customer about delays.

Place of work - City:

Atasehir - Istanbul

Industrial sector:

Kimya Ve Kauçuk ve Plastik Ürünler

Number of vacancies:
Reference code:
Reference office:
Job offer insertion date:     2020-03-25
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